Made in Canada. Shipped from Canada to the World.
The Brilliant Cut Grinder and D-Capper Debowler are designed and proudly manufactured in Vancouver, Canada.
Please note that international shipments may be subject to applicable taxes and duties once they arrive in the destination country.
Processing and Delivery Time Frames.
Due to high demand, aluminum Brilliant Cut Grinders will be shipped approximately 5 weeks from the date of purchase. Stainless Steel Brilliant Cut Grinders will be shipped 5-6 weeks from the date of purchase.
COVID-related delays affecting all orders.
Due to COVID-19, we are experiencing significant delays in the processing and delivery of shipments.
Delays are expected for all shipments due to carriers seeing an increased volume of shipments as well as taking the necessary safety precautions to prevent the spread of the COVID-19 virus.
International deliveries are seeing the most severe delays due to strict safety precautions and limited flights between countries to transport the shipments. Our service carriers have removed their service guarantees and some countries have even temporarily suspended mail services.
Please note that the couriers have no further details than what the tracking page shows.
We have also experienced delays from our suppliers due to COVID-19, which has delayed our production and fulfillment of orders. We are working diligently to fulfill orders as quickly as we can.
Our apologies for any inconvenience that these delays may cause.
Thank you for your patience and understanding.
Courier Shipping Estimates.
Delivery times are estimated. Due to COVID-19 packages may take longer than usual to arrive. Our partner carriers are experiencing delays that impact delivery times. Estimated shipping delays can range from 3-8 business days. The estimates in the table below may change at any time. Please follow the links to view each courier’s most updated information.
| Courier | Destination | Service Method and Delivery Estimate in Business Days | ||
|---|---|---|---|---|
| Canada Post | Canada | Expedited Parcel | Xpresspost | Priority |
| Local | Up to 1 day | Next day | Next day | |
| Regional | Up to 3 days | Next day | Next day | |
| National | Up to 7 days | 2 days | Next day | |
| USA | Small Packet USA | Expedited Parcel USA | Xpresspost USA | |
| Projected arrival date | 5–8 days | 4–7 days | 2–3 days | |
| International | Xpresspost International | |||
| Projected arrival by air | 4–7 days | |||
| Chit Chats | Canada | Chit Chats Canada | 2-8 days | |
| USA | Chit Chats USA | 2-4 days | ||
| International | Asendia | 5-22 days | ||
Issues with Tracking International Orders. Check with your local postal service.
The shipment tracking information for your international order may not reflect the correct tracking status.
All international shipments get handed off to another carrier once they leave Canada.
Try also checking your tracking number with your local postal service for further tracking updates.